Frequently Asked Questions
What are your hours of operation?
DIRECTAIR® does not have set hours of operation. We are utility compressed air service, just like your natural gas service at your home or business. It is an uninterrupted supply that is guaranteed to always be available per our contractual agreements.
Does DIRECTAIR® offer uptime guarantees?
We design DIRECTAIR® with redundancy across all aspects of the system to avoid downtime at all costs. DIRECTAIR® transfers the assumption of risk with downtime or loss of production by providing a guaranteed supply of compressed air and superior air quality with contractual KPIs (Key Performance Indicators).
Are there any performance guarantees on parts, equipment, or services?
We guarantee particular KPIs per our customer agreements that include but are not limited to Pressure, Flow, and Dew point. Since this is a fee for service (utility), the customer is not purchasing the equipment therefore the equipment and parts are already included by DIRECTAIR® and OTC Industrial Technologies.
What happens if my DIRECTAIR® system goes down?
With our 100% Uptime Guarantee, and our innovative ManagAIR® technology, our reliability track record provides proof that the potential of DIRECTAIR® going down is extremely low. As part of our Uptime Guarantee, DIRECTAIR® transfers the assumption of risk with downtime or loss of production by providing a guaranteed supply of compressed air and superior air quality with contractual KPIs.
Who do I contact to learn more about DIRECTAIR®?
You can contact us here. Click Here.
Can DIRECTAIR® service rural locations?
DIRECTAIR® is nationwide. We have capabilities to service any location from any one of our OTC branches.
Is DIRECTAIR® the right solution for our plant?
We evaluate every customer’s facility to be sure that our premium service capabilities with DIRECTAIR® are the best solution vs the customer’s current owning and operating scenario. To find out if DIRECTAIR® is right for you contact us here. Click Here.
How long is the DIRECTAIR® agreement?
Much like the DIRECTAIR® system design, the agreements are customizable as well. We work with each customer to design the perfect solution and agreement to fit their needs.
What happens if our air demand changes (more or less) while using DIRECTAIR®?
DIRECTAIR® is the most flexible system on the market. We design our systems so scaling up or down based on your air needs is easy. We then adjust the customer’s cost accordingly; you pay for the air you use.
How much redundancy is built into the DIRECTAIR® system?
We design and build each DIRECTAIR® system with 100% redundancy in mind. DIRECTAIR® provides redundancy not only for the compressors but also air treatment and other ancillary items in your system.
How is DIRECTAIR® billed?
DIRECTAIR® services are billed monthly just like any of your other utility bills – water, gas, or electricity.
How long has DIRECTAIR® been in business?
OTC Industrial Technologies has been in business since 1963 and has offered DIRECTAIR® services since 1995.
Where is the closest DIRECTAIR® site I can visit?
You can contact us here and we can help share information on a site located near you. Click Here.
Can I purchase the equipment outright?
DIRECTAIR® is a fee for service and traditionally the equipment is owned by OTC Industrial Technologies. However, we offer alternative options as well. For more information please contact us here. Click Here.
Does DIRECTAIR® qualify for energy rebates?
Yes, in many cases DIRECTAIR® qualifies for energy rebates, depending on your local utility incentive programs. DIRECTAIR® can assist you by providing all the necessary information so you can obtain rebates that are available.
What is the availability of aluminum piping products?
Our suppliers have facilities across the United States that stock products and OTC Industrial Technologies also stocks a large inventory of our aluminum piping at many of our U.S. locations.
I am not exactly sure how to design and optimize my piping system. Do you provide this service?
Yes. We provide customized services from design to manufacturing, installation to maintenance.
Do you do pipe installations?
Yes. We provide customized services from design to manufacturing, installation to maintenance.
Can I really save money by converting my old, compressed air piping to aluminum piping? How?
Yes. You can eliminate old scaled and rusted piping that is causing flow restrictions and energy waste. The DIRECTAIR® aluminum piping systems allow your facility to lower pressure in the system which allows for additional energy savings.